1. Where We Ship

We ship to addresses in the United Kingdom, the European Union, and internationally.

2. Carriers

We ship using trusted courier partners, including Royal Mail, DPD, and Evri. The carrier used for your order depends on your location and the delivery service selected at checkout.

3. Processing and Delivery Times

• Orders are processed and dispatched within 2 working days of being placed (or, for Subscription Boxes, of each recurring billing date).
• Estimated delivery time within the UK is 2–5 business days from dispatch.
• International and EU deliveries may take longer than the UK estimate above, depending on destination and customs processing.
• Delivery times are estimates and not guaranteed; delays caused by the carrier or customs are outside our control.

4. Shipping Fees

Subscription Box orders:

• Members: free shipping on every Subscription Box delivery.
• Non-members: £3.99 per order, free on orders of £50 or more.

Retail (one-time purchase) orders:

• Free shipping on orders of £50 or more, for members and non-members alike.
• Orders under £50 are charged a flat shipping fee of £3.99.

5. Store Pickup (Click & Collect)

At checkout, you can choose to collect your order for free from our retail shop instead of having it delivered:

• 59 Northbrook Street, Newbury RG14 1AN, United Kingdom
• Store pickup is free of charge, regardless of order value or membership status.
• We will email you once your order is ready for collection at the shop. Please wait for this confirmation before travelling to collect it.

6. Order Tracking

Once your order is dispatched, you will automatically receive a shipping confirmation and tracking email so you can follow your delivery.

7. Subscription Delivery Schedule

When building your Subscription Box, you choose how often it is delivered: every 2, 4, 6, or 8 weeks. Your box will be processed and dispatched according to your selected frequency until you pause, skip, swap, change frequency, or cancel.

8. Out-of-Stock Items

If an item in your order is temporarily out of stock, our customer service team will contact you within 1–2 business days to offer a suitable substitute, a delay until restock, or a refund for that item.

9. Lost or Delayed Packages

If your order has not arrived within the estimated delivery window, please contact us at info@maxbox.uk. We will investigate with the carrier and aim to confirm a resolution — redelivery, replacement, or refund — within 3–5 business days of receiving your report.

10. Address Changes

We are unable to change the delivery address once an order has been dispatched. Please double-check your delivery address at checkout and keep your account details up to date. If a package is lost or misdelivered due to an incorrect address provided by you, responsibility for the loss rests with you, and we are not able to offer a free replacement or refund in that case.

11. Customs, Duties, and Import Taxes

For orders shipped outside the United Kingdom, the recipient is responsible for any customs duties, import taxes, or related fees charged by the destination country. These are not included in our shipping fees or product prices and are collected by the carrier or local customs authority on delivery.

12. Contact Us

If you have any questions about shipping or delivery, please contact us:

• ESEA INTERNATIONAL LTD
• 71–75 Shelton Street, London WC2H 9JQ, United Kingdom
• Email: info@maxbox.uk
• Phone: 0330 133 4188