1. Eligibility

You must be at least 18 years old to create an account, place an order, or join our membership programme on behalf of yourself. By using our website, you confirm that you meet this requirement.

2. Your Account

• You must provide accurate, current information when creating an account, including for your pet profile.
• You are responsible for keeping your account password confidential and for all activity under your account.
• You must notify us promptly at info@maxbox.uk if you suspect unauthorised use of your account.

3. Our Products

We sell pet food, treats, supplements, and toys both individually (Retail) and as part of curated Subscription Boxes: MAX BOX, Healthy BOX, and Happy BOX. Product images and descriptions are provided for guidance; actual packaging or formulation may vary slightly.

The health-concern questionnaire used to build your box is a self-selection tool to help tailor product recommendations. It is not a veterinary assessment, and selecting a health concern does not mean the products included are guaranteed to address it. If your pet has a medical condition, consult your vet before changing their diet or introducing new products.

4. Subscription Boxes

• Subscription Boxes are billed on a recurring basis according to the delivery frequency you select (every 2, 4, 6, or 8 weeks).
• You can pause, skip a delivery, swap items, change your delivery frequency, or update your payment method at any time through your account's subscription portal.
• To cancel a subscription entirely, contact us at info@maxbox.uk or 0330 133 4188. Cancellation requests must be received before your next scheduled billing date to avoid being charged for the following box.
• If we need to change the price of your Subscription Box, we will notify you by email at the address on your account before the change takes effect, giving you the opportunity to cancel before the new price applies.
• Please see our Refund Policy for how charges, cancellations, and returns are handled for Subscription Boxes.

5. Membership Programme

• MaxBox membership costs £9.99, billed annually in advance.
• Members receive free shipping on every Subscription Box delivery, member pricing on Subscription Boxes, a percentage discount on Retail products, loyalty points, access to our Vet Assistance feature, and any other perks described on our website from time to time. See our Shipping Policy for full shipping fee details, including on Retail (one-time purchase) orders.
• If you cancel your membership within 14 days of joining, you are entitled to a full refund of your membership fee, in line with your statutory cooling-off rights. After this 14-day period, membership fees are non-refundable, and your membership will remain active until the end of the paid annual term.
• Membership renews automatically each year unless you cancel before your renewal date. To cancel, contact us at info@maxbox.uk or manage your membership through your account.
• See our Refund Policy for further detail on membership fee refunds.

6. Promotions and Discount Codes

From time to time we may offer promotional or discount codes. Unless stated otherwise, discount codes: are valid for a single use per customer; cannot be combined with other offers or promotions; have no cash value and cannot be exchanged for cash; are subject to any expiry date shown at the time the code was issued; and may be withdrawn, amended, or refused at our discretion, including where we reasonably suspect fraudulent or abusive use.

7. Vet Assistance (AI Feature)

Our Vet Assistance feature uses an in-house AI tool to provide general, informational guidance about pet care. It is provided for informational purposes only and is not a substitute for professional veterinary diagnosis, advice, or treatment. Always consult a qualified, licensed veterinarian regarding your pet's health, and seek immediate veterinary care in an emergency. MaxBox is not liable for any decision made in reliance on information provided through Vet Assistance.

8. Intellectual Property

All content on maxbox.uk, including text, graphics, logos, product names, images, and software, is owned by or licensed to ESEA INTERNATIONAL LTD and is protected by UK and international copyright, trademark, and other intellectual property laws. You may not copy, reproduce, distribute, or create derivative works from any part of our website or content without our prior written consent.

9. Reviews and User-Generated Content

If you submit a product review, photo, comment, or other content to us (including through our review platform), you confirm that the content is your own original work, does not infringe any third party's rights, and is not unlawful, defamatory, or offensive.

By submitting content, you grant MaxBox a worldwide, royalty-free, perpetual, and irrevocable licence to use, reproduce, adapt, publish, and display that content, in whole or in part, across our website and marketing channels, in any media, for the purpose of promoting MaxBox and its products.

You agree to indemnify MaxBox against any claims, losses, or damages arising from content you submit. We reserve the right to remove or decline to publish any submitted content at our discretion.

10. Pricing and Payment

All prices are shown in GBP (or the relevant local currency at checkout) and include or exclude tax as indicated at checkout. Payments are processed securely by our payment provider, Square. We reserve the right to correct any pricing errors and to cancel and refund orders placed at an incorrect price.

11. Delivery

Delivery timeframes, costs, and coverage areas are set out in our Shipping Policy, which forms part of these Terms.

12. Returns and Refunds

Returns, refunds, and cancellations are handled in accordance with our Refund Policy, which forms part of these Terms. Nothing in these Terms affects your statutory rights as a consumer.

13. Limitation of Liability

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded under UK law.

Subject to the above, our total liability to you arising out of or in connection with your use of our website or any order shall not exceed the amount you paid for the relevant order. We are not liable for any indirect or consequential loss, including loss of profits, business, or data.

14. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales. If you are a consumer resident outside the United Kingdom, you will also benefit from any mandatory protections given to you by the law of your country of residence, and nothing in these Terms affects those rights. Any dispute not resolved informally may be brought before the courts of England and Wales, without prejudice to your right to bring proceedings in your local courts where mandatory consumer protection law allows.

15. Changes to These Terms

We may update these Terms from time to time. The "Last updated" date at the top of this page shows when they were last revised. Continued use of our website or services after changes take effect constitutes acceptance of the updated Terms.

16. Contact Us

If you have any questions about these Terms, please contact us:

• ESEA INTERNATIONAL LTD
• 71–75 Shelton Street, London WC2H 9JQ, United Kingdom
• Email: info@maxbox.uk
• Phone: 0330 133 4188