Refund Policy

Important Limitations on Returns & Refunds

​

·       Final Sale on Perishable Goods: Due to health and safety regulations, all pet food, treats, and opened consumables are considered final sale and cannot be returned or refunded unless they are faulty, damaged, or incorrect. This overrides the standard 14-day return window for these items.

·       Non-Refundable Shipping Costs: Standard shipping fees are non-refundable unless the return is a direct result of our error (e.g., we sent the wrong or a damaged item). You are responsible for the cost of return shipping in all other cases.

·       Condition of Returns: To be eligible for a refund, non-perishable items must be unopened, unused, and in their original packaging with all tags attached. We reserve the right to refuse a refund if the product is not in a resalable condition.

·       Strict Notification Deadlines: You must notify us of any faulty, damaged, or incorrect items within 7 days of receipt. Failure to do so may affect your eligibility for a replacement or refund.

A simple guide to our returns process.

​

·       Standard Returns: You have 14 days from receipt to return most unopened and unused items in their original condition for a full refund.

·       No Returns on Pet Food: For health and safety reasons, we cannot accept returns on pet food, treats, or opened products unless they are faulty or we made a mistake.

·       How Refunds Work: Once we receive and inspect your return, we will process an approved refund to your original payment method within 5-7 business days. Please note, original shipping costs are not refundable.

·       Problems with Your Order? If you receive a damaged, faulty, or incorrect item, please contact us within 7 days, and we will arrange a replacement or refund, including any shipping costs.

·       How to Start a Return: To initiate a return, please first contact our customer service team at info@maxbox.uk with your order details.

An overview of the key topics covered in our complete Return & Refund Policy.

​

The full policy document provides detailed information on the following areas:

·       Eligibility for Returns: Conditions under which items can be returned, including the 14-day window and requirement for items to be unopened and in original packaging.

·       Non-Returnable Items: A clear statement that perishable goods (pet food, treats, opened consumables) cannot be returned unless faulty or incorrect.

·       Refund Process: A step-by-step explanation from receipt of the return to the issuance of the refund, including the 5-7 business day processing time.

·       Exchanges: The possibility of exchanging items subject to availability and the required process.

·       Faulty or Incorrect Items: The specific process and 7-day notification period for handling damaged, faulty, or incorrectly shipped products.

·       Return Shipping: Clarification of customer responsibility for return shipping costs, except in cases of company error, and a recommendation to use a trackable service.

·       Return Procedure: Step-by-step instructions on how to initiate and complete a return, starting with contacting customer service.

​

For the complete terms and conditions, please refer to the full Return & Refund Policy.