Shipping Policy

Important Limitations on Shipping & Delivery

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·       Estimated Timelines Only: All delivery timeframes provided (e.g., Next Day, 48-Hour) are estimates only and are not guaranteed. They are subject to change due to courier delays, weather, peak periods, and other factors beyond our control.

·       Risk Transfer: Once your order is dispatched to the courier, responsibility for the shipment transfers to the courier service. While we will assist in resolving issues, we cannot be held liable for delays, losses, or damages that occur during transit.

·       Customer Responsibility for Address: It is your responsibility to ensure the shipping address you provide is complete and accurate. We are not responsible for delays or failed deliveries resulting from an incorrect or incomplete address.

·       Geographic Limitations: Deliveries to remote areas and islands may experience significantly longer delivery times. We are not liable for these extended timeframes which are inherent to the delivery location.

A simple guide to how we deliver your orders.

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·       Processing Time: We typically process and dispatch orders within 1 business day of payment confirmation.

·       Delivery Partners: We ship with trusted couriers like DPD and Royal Mail.

·       Delivery Speeds: We generally use Next Day or 48-Hour delivery services for most destinations on the UK Mainland. You will receive a tracking details via email once your order ships.

·       Shipping Costs: Shipping fees are calculated at checkout based on your destination and selected service. We occasionally offer Free Shipping promotions.

·       Need Help? For any delivery issues, please contact our customer service team.

An overview of the key topics covered in our complete Shipping Policy.

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The full policy document provides detailed information on the following areas:

·       Delivery Services: Information on our trusted courier partners and the types of services we use (e.g., Next Day, 48-Hour).

·       Processing & Dispatch: The standard timeline for order processing and how customers are notified with tracking information upon dispatch.

·       Delivery Timeframes: Estimated delivery windows for different regions, including the UK Mainland and remote areas, with a clear statement that these are estimates from the dispatch date.

·       Shipping Costs: How shipping fees are calculated and the availability of promotional shipping offers.

·       Important Notes & Limitations: Key disclaimers regarding estimated times, courier responsibility, the customer's obligation to provide a correct address, and the impact of external factors on delivery.

·       Customer Service Contact: Clear channels for customers to seek assistance with their delivery.

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For the complete details, please refer to the full Shipping Policy.