Terms & Conditions

This disclaimer outlines key limitations of your use of MAXBOX services. For the full terms, please refer to our complete Terms & Conditions.

·       Not Medical Advice: Feeding guides, product recommendations, and advice from our team (including in-house veterinarians) are for general informational purposes only and do not constitute veterinary advice. You must consult your own veterinarian before making any changes to your pet's diet or if you have health concerns.

·       Product Variations: We reserve the right to change product ingredients, recipes, packaging, and subscription box contents at any time for business, operational, or regulatory reasons. Notice may not be provided for minor changes.

·       Your Responsibility: It is your responsibility to accurately disclose your pet's allergies via your account and to ensure your payment details are valid. We are not liable for consequences arising from undisclosed information, failed payments, or failure to receive delivery.

·       No "Cooling-Off" Period: As our products are perishable, you do not have the right to cancel an order or return products simply because you have changed your mind. All sales are final unless a product is faulty.

·       Limitation of Liability: To the fullest extent permitted by law, we exclude liability for any indirect or consequential loss. Our total liability is limited to the value of the order in question.

A simple overview of the key points of our agreement.

·       What is this? This is the formal agreement that governs your use of the MAXBOX website (www.maxbox.uk) and your purchase of our products.

·       Who are we? We are ESEA INTERNATIONAL Ltd, a company registered in England and Wales.

·       Your Promises:

o   You are at least 18 years old and will register an account.

o   You will provide accurate information about yourself and your pet(s).

o   You will keep your account details secure and ensure your payment information is valid.

·       Our Service:

o   We provide a subscription service for regular deliveries of customised pet food.

o   Product prices may change, and we will notify you of changes in advance.

o   We may suspend the service for reasons such as stock availability, technical issues, or legal requirements.

·       Managing Your Subscription: You can pause or cancel your subscription at any time through your account page, provided you do so before the "cut-off time" for your upcoming delivery.

An index of the core topics covered in our full legal Terms & Conditions.

The complete Terms & Conditions document details the rights and obligations between you and us, and includes the following key sections:

·       1. Our Terms: Scope of the agreement, incorporated policies, and our right to amend terms.

·       2. About Us: Company information and contact details.

·       3. Your Account: Registration, security, and management responsibilities.

·       4. Orders and Subscriptions: Contract formation, payment terms, subscription management, and delivery areas.

·       5. Our Products: Product descriptions, ingredient variations, allergen advice, and packaging.

·       6-7. Making Changes: Your rights and our rights to change the contract or products.

·       8. Providing the Products: Delivery, risk, storage, and suspension of service.

·       9-10. Ending the Contract: Your rights and our rights to cancel the agreement.

·       11. Problems with the Product: The process for reporting issues and a summary of your key legal rights.

·       12-13. Price and Payment & Offers and Discounts: Pricing, VAT, and the terms governing promotions.

·       14-15. Our Responsibility / Liability: Limitation of liability and important disclaimers regarding product handling and recommendations.

·       16. How We Use Your Personal Information: Reference to our Privacy Policy.

·       17. Other Important Terms: Contract transfer, severability, and governing law & jurisdiction (for the UK and the Netherlands).

 

We recommend reviewing the full Terms & Conditions document periodically for the most current information.